Cancel Order and Refunds

  1. Contact +662-156-9139 or message us at contact us on website.
  2. Wait for a contact from our staff to explain cancel order and refund procedure.

Note:

Can be cancel order made after ordering within 2 days starting from the day your order. Or Can be cancel order made to the order that hasn’t been shipped yet.

Details regarding returns

The company is willing to provide a return and refund within 10 days. (according to the date on the invoice and receipt.)

In the case of

  • Failure to deliver the right version, color, size of the product to customer.
  • Delivery of damaged or dysfunctional product to the customer.

Note:

The customer is required to keep the package along with the prove of purchase. In case the product isn’t in the same condition, the company reserve the right not to return nor refund.

Product cancellation in case the company detects an error caused by the system.

The company reserves the right to cancel the sale of products or orders. In the event that the company detects an error caused by the system such as product price or details. Upon examination of the error, the company will contact the customer to inform the cancellation of the product or order and make a refund in the next step

Refund policy

  • The company will provide a refund if we fail to deliver the product which was ordered by the customer.
  • The company will provide a refund according to the amount paid by the customer ie. the amount after getting the discount.
  • The company will provide a refund if in case customer ask a refund for broken or damaged product within 10 days. (according to the date on the invoice and receipt.) the company reserve the right to deny.
  • The company will provide a refund if in case of an error caused by production or transportation Failure to deliver the right version, color, size of the product to customer.
  • Details regarding refunds duration
  • In case of credit card payment, the refund will be made within 1-2 accounting period (depends on the terms of the bank)
  • In case of credit card payment, the refund will be made within 3 accounting period (depends on the terms of the bank)